If you are ever having a problem getting connected to your internet service, please check the following before calling:
-Make sure that the power adapter is properly plugged into an outlet/surge protector.
-Check that the Ethernet cable is plugged into the power adapter and then from the power adapter to your router or your PC.
-Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.
-Storms are likely to cause connections to be slightly interrupted.
-Lightning and power outages at towers happen occasionally, but we make it a priority to get the problem solved as soon as possible..
-Call 260-349-1799 and press 2 to speak with one of our support staff.