Troubleshooting your connection

If you are ever having a problem getting connected to your internet service, please check the following before calling:

  • Check your connections

    -Make sure that the power adapter is properly plugged into an outlet/surge protector.

    -Check that the Ethernet cable is plugged into the power adapter and then from the power adapter to your router or your PC.

  • Power cycle your radio

    -Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.

  • Other Causes of Problems:

    -Storms are likely to cause connections to be slightly interrupted.

    -Lightning and power outages at towers happen occasionally, but we make it a priority to get the problem solved as soon as possible..

  • Support is available 24 hours a day, 7 days a week

    -Call 260-349-1799 and press 2 to speak with one of our support staff.